terms of service

Voyager is a travel eSIM service operated by intelliglobe travel tech pvt ltd (“Teleport”, “we”, “us”), Bengaluru, Karnataka, India — GSTIN 29AAHCI8075P1ZL. By purchasing a Voyager eSIM or using voyager.useteleport.com (the “Service”), you agree to these terms.

A Voyager plan is a prepaid eSIM data plan for a specific destination and validity period, provisioned through our international connectivity partners. Each traveller receives their own eSIM with the full plan allowance. Data speed, network choice and availability depend on the local partner networks at your destination and are not guaranteed at all times or in all places.

Your eSIM is for personal use while travelling. Connectivity is provided by the underlying network operator, whose own terms also apply — where required, we include the operator’s terms and support details with your eSIM.

eSIMs only work on eSIM-capable, network-unlocked devices. Please check compatibility before you buy (we provide a checker and our team can verify your device on WhatsApp). A plan purchased for an incompatible or carrier-locked device is covered by the refund policy below only if the eSIM was never activated.

All prices are in Indian Rupees and include 18% GST. A GST tax invoice is issued for every paid order and is available from your dashboard. Payments are processed by Razorpay; we do not store your card, UPI or banking credentials.

Your plan’s validity starts when the eSIM activates on a partner network at your destination (not at purchase). Install before you fly — our team offers a free video setup call. Don’t delete the eSIM profile from your phone before or during your trip; a deleted profile cannot always be reissued.

If your eSIM doesn’t activate at your destination, you get a full refund. Refund requests are verified automatically against network usage:

• no usage on the eSIM — refund approved and initiated to your original payment method via Razorpay immediately on verification. Your bank usually takes a few working days to credit it back.
• usage detected — the request goes to manual review by our team, who will contact you on WhatsApp.

To request a refund, message our team on WhatsApp — often what looks like a dead eSIM is an install that didn’t finish, and we can usually fix that on the spot. Once an eSIM has been used at your destination, the plan is considered consumed except where required by law.

Plans must not be used for resale, commercial redistribution, continuous unattended streaming/mining, or anything unlawful at your destination or in India. Unlimited plans may be subject to the underlying operator’s fair-use policies.

To the maximum extent permitted by law, our total liability for any claim related to a plan is limited to the amount you paid for that plan. We are not liable for losses caused by network outages, roaming partner changes, device faults, or circumstances beyond our reasonable control. Nothing in these terms limits liability that cannot be limited under Indian law.

We may update these terms; material changes will be posted on this page with a new “last updated” date. The terms in force when you place an order apply to that order.

These terms are governed by the laws of India; courts at Bengaluru, Karnataka have exclusive jurisdiction. Questions? Message our team on WhatsApp at +91 94227 99118.